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Bio-Organic - Pure Plant Synergy - Made In The UK

Thank you for visiting and purchasing from the Mel Millis Phytonutri Skincare Collection. In order to fulfil our commitment to you we need to set out our terms and conditions of usage of this website and its content.
Please read these terms of using our website carefully. By using our website, you indicate your acceptance of our terms and conditions of which our privacy policy is included and you agree to abide by them. If you do not agree to these terms of use then please refrain from using this site.
Accessing Our Site
Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service, or any content we provide on our site without notice.
Your Order
We will notify you by email once we have received your order. If we are unable to fulfil your order we will again notify you by means of email or telephone explaining the reason why. We may not accept your order if the product purchased is out of stock, if we are unable to obtain authorisation for payment of your order, or we identify a product pricing error.
We advise that you please inspect your order on receipt to ensure it is correct and undamaged. You must notify us of any discrepancies against the delivery note included, or any damages within 48 hours of receipt. Any order discrepancies or damages reported to us after this period will only be accepted by us at our discretion.
This does not affect your statutory rights.
Your Payment
Payment can be made online by most credit or debit cards or by using the Paypal link accessed from our website. Payment is taken and cleared from your account at the point of acknowledgement of your order. If the issuer of your payment refuses to authorise, for any reason, payment to Mel Millis Ltd, we reserve the right to cancel your order. We do not accept any liability in this case for any delays that may occur in the processing or delivery of your order. Mel Millis remains the legal owner of any merchandise until full payment has been made by yourself and received by Mel Millis.
Our Returns Policy
We sincerely hope that you are happy with your purchase from Mel Millis. However, we do acknowledge in certain instances you may choose to return your items purchased from us. We are happy to refund or exchange any products purchased by yourself, provided they are in their original packaging, unopened, unused and free from damages.
If you wish to return any products purchased then please notify us via email within 7 days of purchase at, customersupport@melmillis.co.uk.
Please provide a copy of your customer order number, found at the top of your receipt of purchase and list the items you wish to return. We shall then issue you with a returns authorisation code.
Please return your purchase as promptly as possible, including inside the package the authorisation number and reason for the return. This is to help us in any way to improve our future service to you, the customer. On receipt of your package we shall issue a full refund of the purchase price of the goods and send you a confirmation email when this is complete. Please be aware that although the refund is made as soon as we receive the goods, it can take up to 30 days for this to be processed, dependant on the original method used for payment.
We do not refund the original postage costs and any return costs must be fully paid for by the customer. The cost of postage will only be redeemed by us if the goods being returned have been incorrectly supplied, damaged or faulty.
Please ensure all returns are sent, Recorded Delivery to the address supplied by customer services, with the returns ID Number attached, as we are sorry but we do not accept responsibility for any goods that fail to reach us.
Please remember when you submit your order and it is accepted by us via our website, you are entering into a legally binding contract. You have the right to cancel your order at any time within seven working days of receipt of your goods. Under the distance selling act.You need to send us a cancellation notice in writing and return the goods in unopened and unused, condition assessed by us on receipt. Please refer to our Refund Policy for details of how and where to return your purchases.
‚ÄčThis does not affect your statutory rights.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright law and intellectual property right treaties in the UK and Internationally, along with our licencors and/ or our suppliers. All such rights are reserved.
You may not use any illustrations, photographs, videos or audio sequences or any graphics from any accompanying text, unless you have our permission to do so. You may not modify, delete or post anything on this website for any purpose.
You must not use any part of the materials on our site for commercial purposes without obtaining our prior permission and a licence to do so.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our request return any of the copies made.
Governing law
Mel Millis, this website, its content and any contracts entered into as a result of usage of this website and its products are governed by the laws of England and Wales and the exclusive jurisdiction of the English courts.
*The Terms and Conditions of any promotions we run via our website are as follows,
Limited to availability of stock
Orders must be over the price specified in the promotion to qualify for the promotion.
Promotion cannot be exchanged or returned unless previously arranged by Mel Millis.